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Customer Due Diligence
How we verify the businesses that use Cryptopay, and when we go further.
Standard due diligence
We collect incorporation details, registered address, the nature of the business, and identification for directors and beneficial owners holding a qualifying stake.
Enhanced due diligence
Higher-risk merchants — high volume, high-risk jurisdictions, politically exposed persons or unclear ownership — provide source-of-funds evidence and additional documentation.
Ongoing review
Merchant files are reviewed on a schedule set by risk score, and on any material change such as new ownership, a new product line or a sharp volume shift.
Refusal and offboarding
We may decline onboarding or end a relationship where verification cannot be completed, information appears false, or activity is inconsistent with the stated business.
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